tag:status.levellearning.com,2005:/history Level Learning Status - Incident history 2026-09-18T23:00:00.000+00:00 Level Learning tag:status.levellearning.com,2005:Maintenance/cmu759rev02sr0wruq3zagqql 2026-09-18T23:00:00.000+00:00 2026-09-18T15:59:57.383+00:00 Scheduled Maintenance from 4pm - 6pm PST Type: Maintenance

Duration: 1 hour and 6 minutes

Affected Components: Student Voice Chat, app.levellearning.com, App Homepage, Customer Service

Sep 18, 15:59:57 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 18, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 19, 00:05:42 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.levellearning.com,2005:Maintenance/cmt34flvc0s4c0zmeg953ndxl 2026-08-21T23:00:00.000+00:00 2026-08-21T15:45:43.047+00:00 Scheduled Maintenance Today Type: Maintenance

Duration: 53 minutes

Affected Components: Customer Service, Student Voice Chat, app.levellearning.com, App Homepage

Aug 21, 15:45:43 GMT+0
Identified - We are planning for a scheduled maintenance from 4pm to 6pm PST..

Aug 21, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 23:53:03 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.levellearning.com,2005:Maintenance/cms3eeilh0mr10rml6f7k3ll3 2026-07-27T23:00:00.000+00:00 2026-07-27T15:45:06.324+00:00 System going down for scheduled maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Student Voice Chat, app.levellearning.com, App Homepage

Jul 27, 15:45:06 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 27, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.levellearning.com,2005:Maintenance/cmrl4zbhk01v10zpghd2m29lf 2026-07-15T23:00:00.000+00:00 2026-07-14T21:01:29.577+00:00 System will be brought down from 4pm to 5pm PST for an update. Type: Maintenance

Duration: 40 minutes

Affected Components: Student Voice Chat, app.levellearning.com, App Homepage

Jul 14, 21:01:29 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 15, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 15, 23:40:12 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.levellearning.com,2005:Maintenance/cmodg690800209vrlzhau26g6 2026-04-25T04:00:00.000+00:00 2026-04-25T04:00:00.000+00:00 System going down tonight for scheduled maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Student Voice Chat, app.levellearning.com, App Homepage

Apr 25, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 25, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 25, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.levellearning.com,2005:Maintenance/cmn93tbyu005i2ml933djym6y 2026-03-28T02:00:00.000+00:00 2026-03-28T02:00:00.000+00:00 Scheduled maintenance for Friday evening - Saturday morning Type: Maintenance

Duration: 20 hours

Affected Components: Customer Service, Student Voice Chat, app.levellearning.com, App Homepage, https://levellearning.com, Level Learning China

Mar 28, 02:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time..

Mar 28, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 14:00:00 GMT+0
Identified - Maintenance has completed successfully.

Mar 28, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.levellearning.com,2005:Incident/cmm2950030dy83w7e1li7w6vb 2026-02-25T16:31:43.455+00:00 2026-02-25T16:31:43.455+00:00 Our system is having a temporary issue Type: Incident

Duration: 7 minutes

Affected Components: app.levellearning.com

Feb 25, 16:31:43 GMT+0
Investigating - We are currently investigating this incident..

Feb 25, 16:32:34 GMT+0
Identified - Issue identified and being resolved. Should be back up in a few minutes..

Feb 25, 16:38:53 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.levellearning.com,2005:Incident/cmla162oa00mia1jxy01wbjnu 2026-02-05T18:50:00.000+00:00 2026-02-05T19:20:00.000+00:00 Platform Type: Incident

Duration: 35 minutes

Feb 5, 19:20:00 GMT+0
Resolved - This incident has been resolved..

Feb 5, 18:50:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.levellearning.com,2005:Incident/cmhc5zjob002211m74u349x44 2025-10-29T15:42:40.205+00:00 2025-10-29T15:42:40.205+00:00 App is unable to load Type: Incident

Duration: 20 minutes

Affected Components: app.levellearning.com

Oct 29, 15:42:40 GMT+0
Investigating - We are having an issue causing the app to be unable to load. We're actively investigating this..

Oct 29, 15:54:53 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 29, 16:02:26 GMT+0
Resolved - We have identified and resolve the issue..

]]> tag:status.levellearning.com,2005:Incident/cmen03py4000ebp4vgy8d8k81 2025-08-22T15:44:18.092+00:00 2025-08-22T15:44:18.092+00:00 Issue causing in app problems. Expected to be resolved by 8:55 PST. Type: Incident

Duration: 10 minutes

Affected Components: app.levellearning.com

Aug 22, 15:44:18 GMT+0
Investigating - We are currently investigating this incident..

Aug 22, 15:55:56 GMT+0
Postmortem - We have identified and resolved the problem. Our app is back up..

Aug 22, 15:54:23 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.levellearning.com,2005:Incident/cm9ij21mf005fc4epl562h3l6 2025-04-15T13:17:29.793+00:00 2025-04-15T13:17:29.793+00:00 Can't login Type: Incident

Affected Components: app.levellearning.com, Student Voice Chat, Customer Service, Level Learning China

Apr 15, 13:17:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.levellearning.com,2005:Incident/cm7p0etiw00d0d23nr7gyis0d 2025-02-28T16:50:31.866+00:00 2025-02-28T16:50:31.866+00:00 Browser Issues Type: Incident

Duration: 6 hours and 9 minutes

Feb 28, 16:50:31 GMT+0
Identified - We have identified the current issue affecting outdated browsers. Please update your browser to resolve the issue, we will be releasing a fix in the next couple hours..

Feb 28, 20:20:47 GMT+0
Monitoring - We have deployed a patch and will continue to monitor for issues. Please report if further issues occur..

Feb 28, 23:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.levellearning.com,2005:Incident/cm68wswp60012pggjfb5ai46p 2025-01-23T05:45:28.614+00:00 2025-01-23T05:45:28.614+00:00 Test incident Type: Incident

Jan 23, 05:45:28 GMT+0
Resolved - This incident has been resolved..

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