Level Learning Status - Incident history https://status.levellearning.com Level Learning Fri, 18 Sep 2026 23:00:00 +0000 Scheduled Maintenance from 4pm - 6pm PST Type: Maintenance Duration: 1 hour and 6 minutes Affected Components: Student Voice Chat, app.levellearning.com, App Homepage, Customer Service Sep 18, 15:59:57 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 18, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 19, 00:05:42 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 6 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>15:59:57</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>00:05:42</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 18 Sep 2026 23:00:00 +0000 https://status.levellearning.com/maintenance/cmu759rev02sr0wruq3zagqql https://status.levellearning.com/maintenance/cmu759rev02sr0wruq3zagqql Scheduled Maintenance Today Type: Maintenance Duration: 53 minutes Affected Components: Customer Service, Student Voice Chat, app.levellearning.com, App Homepage Aug 21, 15:45:43 GMT+0 - Identified - We are planning for a scheduled maintenance from 4pm to 6pm PST. Aug 21, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 21, 23:53:03 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 53 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>15:45:43</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance from 4pm to 6pm PST..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>23:53:03</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 21 Aug 2026 23:00:00 +0000 https://status.levellearning.com/maintenance/cmt34flvc0s4c0zmeg953ndxl https://status.levellearning.com/maintenance/cmt34flvc0s4c0zmeg953ndxl System going down for scheduled maintenance Type: Maintenance Duration: 1 hour Affected Components: Student Voice Chat, app.levellearning.com, App Homepage Jul 27, 15:45:06 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 27, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 28, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>15:45:06</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 27 Jul 2026 23:00:00 +0000 https://status.levellearning.com/maintenance/cms3eeilh0mr10rml6f7k3ll3 https://status.levellearning.com/maintenance/cms3eeilh0mr10rml6f7k3ll3 System will be brought down from 4pm to 5pm PST for an update. Type: Maintenance Duration: 40 minutes Affected Components: Student Voice Chat, app.levellearning.com, App Homepage Jul 14, 21:01:29 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 15, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 15, 23:40:12 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 40 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>21:01:29</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>23:40:12</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 15 Jul 2026 23:00:00 +0000 https://status.levellearning.com/maintenance/cmrl4zbhk01v10zpghd2m29lf https://status.levellearning.com/maintenance/cmrl4zbhk01v10zpghd2m29lf System going down tonight for scheduled maintenance Type: Maintenance Duration: 1 hour Affected Components: Student Voice Chat, app.levellearning.com, App Homepage Apr 25, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 25, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 25, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 25 Apr 2026 04:00:00 +0000 https://status.levellearning.com/maintenance/cmodg690800209vrlzhau26g6 https://status.levellearning.com/maintenance/cmodg690800209vrlzhau26g6 Scheduled maintenance for Friday evening - Saturday morning Type: Maintenance Duration: 20 hours Affected Components: Customer Service, Student Voice Chat, app.levellearning.com, App Homepage, https://levellearning.com, Level Learning China Mar 28, 02:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. Mar 28, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 14:00:00 GMT+0 - Identified - Maintenance has completed successfully Mar 28, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 20 hours

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 28 Mar 2026 02:00:00 +0000 https://status.levellearning.com/maintenance/cmn93tbyu005i2ml933djym6y https://status.levellearning.com/maintenance/cmn93tbyu005i2ml933djym6y Our system is having a temporary issue Type: Incident Duration: 7 minutes Affected Components: app.levellearning.com Feb 25, 16:31:43 GMT+0 - Investigating - We are currently investigating this incident. Feb 25, 16:32:34 GMT+0 - Identified - Issue identified and being resolved. Should be back up in a few minutes. Feb 25, 16:38:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>16:31:43</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>16:32:34</var> GMT+0</small><br><strong>Identified</strong> - Issue identified and being resolved. Should be back up in a few minutes..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>16:38:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 25 Feb 2026 16:31:43 +0000 https://status.levellearning.com/incident/cmm2950030dy83w7e1li7w6vb https://status.levellearning.com/incident/cmm2950030dy83w7e1li7w6vb Platform Type: Incident Duration: 35 minutes Feb 5, 19:20:00 GMT+0 - Resolved - This incident has been resolved. Feb 5, 18:50:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 35 minutes

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>19:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>18:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 5 Feb 2026 18:50:00 +0000 https://status.levellearning.com/incident/cmla162oa00mia1jxy01wbjnu https://status.levellearning.com/incident/cmla162oa00mia1jxy01wbjnu App is unable to load Type: Incident Duration: 20 minutes Affected Components: app.levellearning.com Oct 29, 15:42:40 GMT+0 - Investigating - We are having an issue causing the app to be unable to load. We're actively investigating this. Oct 29, 15:54:53 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 29, 16:02:26 GMT+0 - Resolved - We have identified and resolve the issue. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>15:42:40</var> GMT+0</small><br><strong>Investigating</strong> - We are having an issue causing the app to be unable to load. We're actively investigating this..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>15:54:53</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>16:02:26</var> GMT+0</small><br><strong>Resolved</strong> - We have identified and resolve the issue..</p> ]]> Wed, 29 Oct 2025 15:42:40 +0000 https://status.levellearning.com/incident/cmhc5zjob002211m74u349x44 https://status.levellearning.com/incident/cmhc5zjob002211m74u349x44 Issue causing in app problems. Expected to be resolved by 8:55 PST. Type: Incident Duration: 10 minutes Affected Components: app.levellearning.com Aug 22, 15:44:18 GMT+0 - Investigating - We are currently investigating this incident. Aug 22, 15:55:56 GMT+0 - Postmortem - We have identified and resolved the problem. Our app is back up. Aug 22, 15:54:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>15:44:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>15:55:56</var> GMT+0</small><br><strong>Postmortem</strong> - We have identified and resolved the problem. Our app is back up..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>15:54:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 22 Aug 2025 15:44:18 +0000 https://status.levellearning.com/incident/cmen03py4000ebp4vgy8d8k81 https://status.levellearning.com/incident/cmen03py4000ebp4vgy8d8k81 Can't login Type: Incident Affected Components: app.levellearning.com, Student Voice Chat, Customer Service, Level Learning China Apr 15, 13:17:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>13:17:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 15 Apr 2025 13:17:29 +0000 https://status.levellearning.com/incident/cm9ij21mf005fc4epl562h3l6 https://status.levellearning.com/incident/cm9ij21mf005fc4epl562h3l6 Browser Issues Type: Incident Duration: 6 hours and 9 minutes Feb 28, 16:50:31 GMT+0 - Identified - We have identified the current issue affecting outdated browsers. Please update your browser to resolve the issue, we will be releasing a fix in the next couple hours. Feb 28, 20:20:47 GMT+0 - Monitoring - We have deployed a patch and will continue to monitor for issues. Please report if further issues occur. Feb 28, 23:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 9 minutes

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>16:50:31</var> GMT+0</small><br><strong>Identified</strong> - We have identified the current issue affecting outdated browsers. Please update your browser to resolve the issue, we will be releasing a fix in the next couple hours..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>20:20:47</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed a patch and will continue to monitor for issues. Please report if further issues occur..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 28 Feb 2025 16:50:31 +0000 https://status.levellearning.com/incident/cm7p0etiw00d0d23nr7gyis0d https://status.levellearning.com/incident/cm7p0etiw00d0d23nr7gyis0d Test incident Type: Incident Jan 23, 05:45:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>05:45:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Jan 2025 05:45:28 +0000 https://status.levellearning.com/incident/cm68wswp60012pggjfb5ai46p https://status.levellearning.com/incident/cm68wswp60012pggjfb5ai46p